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Optimizing service shifts #multiutility
Call shifts out of control? Here's how to predict flows and optimize resources in call centers, improving customer care service.
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Predicting call center calls is the key to dramatically reduce queues and maximize the user’s experience. This means planning shifts, in the short term, and organizing teams, internal or outsourced, in the long term.
With the Ahead platform, it is possible to predict incoming call flow and organize operational resources based on demand trends, within a single dashboard.
Results
– 37% Average reduction of forecasting error across all levels of detail (daily, hourly, and monthly)
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